{"id":63,"date":"2025-03-03T12:52:24","date_gmt":"2025-03-03T08:52:24","guid":{"rendered":"https:\/\/allwaa-alakhdar.com\/refund-and-return-policy\/"},"modified":"2025-11-23T20:38:25","modified_gmt":"2025-11-23T16:38:25","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/allwaa-alakhdar.com\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"63\" class=\"elementor elementor-63 elementor-16\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-37130819 e-flex e-con-boxed e-con e-parent\" data-id=\"37130819\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8036bf color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"7f8036bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><strong>Return and Refund Policy<\/strong><\/h1><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">At\u00a0<em>Allwaa Al Akhdar<\/em>\u00a0(allwaa-alakhdar.com), your satisfaction is our top priority. If you\u2019re not completely satisfied with your purchase, you may return products under the following conditions:<\/p><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">1. Return Period<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">You can return products within\u00a0<strong>15 days<\/strong>\u00a0from the date of receiving your order.<\/p><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">2. Return Conditions<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">To be eligible for a return, the following conditions must be met:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">The product must be in its original condition, unused, and undamaged.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">The product must be in its original packaging with all accessories and tags included.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">The product must not be one of the items excluded from return (e.g., opened cosmetics, personal care products, etc.).<\/p><\/li><\/ul><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">3. Non-Returnable Products<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">The following items cannot be returned:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Opened or used cosmetics and personal care products.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Perishable goods.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Digital cards and e-gift vouchers.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Customized or made-to-order products.<\/p><\/li><\/ul><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">4. How to Request a Return<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">To obtain a return authorization:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Contact us via email at\u00a0<a class=\"reset interactable cursor-pointer decoration-1 underline-offset-1 text-super hover:underline font-semibold\" href=\"mailto:support@allwaa-alakhdar.com\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"text-box-trim-both\">info@allwaa-alakhdar.com<\/span><\/a><\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Or via WhatsApp\/phone: +968 79979941<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Provide your order number and the reason for the return.<\/p><\/li><\/ul><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">5. Shipping Costs<\/h2><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">If the return is due to a defect or an error from the store,\u00a0<em>we cover all return shipping costs.<\/em><\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">If the return is for personal reasons (change of mind), the customer bears the return shipping cost.<\/p><\/li><\/ul><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">6. Refund Process<\/h2><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Returned products will be inspected within\u00a0<strong>7 business days<\/strong>\u00a0of receipt.<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Once approved, the refund will be processed to the original payment method within\u00a0<strong>7\u201310 business days<\/strong>.<\/p><\/li><\/ul><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">7. Exchanges<\/h2><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Products may be exchanged for other items of equal or higher value (with payment of the difference).<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Exchange requests are subject to product availability.<\/p><\/li><\/ul><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">8. Defective or Damaged Items<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">If you receive a defective or damaged product:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Contact us immediately (within 48 hours of receipt).<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">We will replace the product or issue a full refund at no additional cost.<\/p><\/li><\/ul><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">Contact Us<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">For any inquiries regarding the return policy:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Email:\u00a0<a class=\"reset interactable cursor-pointer decoration-1 underline-offset-1 text-super hover:underline font-semibold\" href=\"mailto:support@allwaa-alakhdar.com\" target=\"_blank\" rel=\"nofollow noopener\"><span class=\"text-box-trim-both\">info@allwaa-alakhdar.com<\/span><\/a><\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Phone\/WhatsApp: +968 79979941<\/p><\/li><\/ul><hr class=\"bg-subtle h-px border-0\" \/><h2 class=\"mb-2 mt-4 font-display font-semimedium text-base first:mt-0\">Return and Refund Policy in the Sultanate of Oman<\/h2><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">According to\u00a0<strong>Article 16 of the Consumer Protection Law<\/strong>\u00a0in the Sultanate of Oman, the customer has the right, within 15 days of receiving any product\u2014except perishable consumer goods\u2014to exchange or return it and receive a refund without additional cost if the product is defective or does not meet the agreed specifications or purpose of the purchase contract. This is subject to providing proof of purchase and ensuring the defect was not caused by misuse of the product.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">For exchanges or returns, the product must be returned in its original packaging and handed over to the delivery representative.<br \/>After 15 days from the date of purchase, exchange or return requests will not be accepted.<br \/>Products may not be returned or exchanged without a valid reason as per the Consumer Protection Law of the Sultanate of Oman.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy At\u00a0Allwaa Al Akhdar\u00a0(allwaa-alakhdar.com), your satisfaction is our top priority. If you\u2019re not completely satisfied with your<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-63","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/allwaa-alakhdar.com\/en\/wp-json\/wp\/v2\/pages\/63","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/allwaa-alakhdar.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/allwaa-alakhdar.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/allwaa-alakhdar.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/allwaa-alakhdar.com\/en\/wp-json\/wp\/v2\/comments?post=63"}],"version-history":[{"count":0,"href":"https:\/\/allwaa-alakhdar.com\/en\/wp-json\/wp\/v2\/pages\/63\/revisions"}],"wp:attachment":[{"href":"https:\/\/allwaa-alakhdar.com\/en\/wp-json\/wp\/v2\/media?parent=63"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}