Refund and Return Policy

Pursuant to Article 16 of the Consumer Protection Law in the Sultanate of Oman, the customer has the right, within 15 days from the date of receipt of any item—except for perishable consumer goods—to exchange or return it and receive a refund at no additional cost if the item is defective, does not conform to standard specifications, or does not meet the purpose for which the contract was concluded, provided that proof of purchase from the supplier is provided, and that the defect is not the result of the consumer’s misuse of the item.

In case of exchange or return, the product must be returned in its original packaging and handed over to the representative.

After 15 days from the date of purchase, no exchange or refund can be claimed.

No product may be exchanged or returned without reason according to the Consumer Protection Law in the Sultanate of Oman.