General questions about the store
What is the Green Brigade Store?
Green Brigade is an Omani online store that specializes in selling natural skin, hair, and health care products, including Omani frankincense, natural oils, herbs, and natural honey. We offer 100% natural products without harmful chemicals.
Are the products authentic and natural?
Yes, yes. All of our products are 100% authentic and made from all-natural ingredients. We make sure to choose the best suppliers and guarantee the quality of each product before it is displayed in the store.
Shipping and delivery
What are the available shipping zones?
We ship within the Sultanate of Oman, all Gulf countries and other Arab and European countries. Shipping is free within Oman for orders over OMR 20, and free for Gulf countries for orders over OMR 40.
How long does it take to deliver?
Within Oman: 24-48 hours. Gulf countries: 3-5 business days. Other countries: 7-14 business days depending on the destination.
How do I track my order?
After completing the order, you will receive an email with the tracking number. You can also track your order from your store account or contact us via WhatsApp.
Payment and security
What payment methods are available?
We accept credit cards (Visa, MasterCard), bank transfer, PayPal, and cash on delivery within Oman.
Is it safe to pay?
Yes, yes. All transactions are encrypted and protected by SSL technology. Your financial data is completely secure.
Return and refund
Can I return the product?
Yes, yes. We offer a flexible return policy. You can return the product within 7 days of receipt provided it is in its original condition and unused. Contact us via WhatsApp to start the return process.
When do I get my money back?
Refunds are issued within 5-7 business days after receiving the returned product and checking its condition.
Questions about Frankincense
What is Omani Hojri Frankincense?
Hojri Frankincense is the finest frankincense in the world, extracted from frankincense trees in the Dhofar region of the Sultanate of Oman. It is characterized by its translucent white color, distinctive aroma, and numerous health benefits.
What are the benefits of frankincense?
There are many benefits of frankincense, including: Promoting healthy skin, strengthening immunity, improving digestion, relieving arthritis, purifying the respiratory system, and relaxing the mind.
How do I use frankincense?
It can be used in a variety of ways: Chewing directly, soaking it in water and drinking it, vaporizing it, or using it as a skin mask.
Communication
How do I contact customer service?
You can reach us via WhatsApp on +968 79979941, email info@allwaa-alakhdar.com, or follow us on Instagram @allwaa_alakhdar. Our support team is available 24/7.